Shipping & Delivery Policy
At The Set Couture, we are committed to ensuring that every order is delivered safely, efficiently, and with care.
This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered within the Kingdom of Saudi Arabia.
Delivery Coverage
We currently deliver across all major cities and regions within the Kingdom of Saudi Arabia, including:
Riyadh
Jeddah
Dammam
Khobar
Makkah
Madinah
Eastern Province
Other eligible regions across Saudi Arabia
At this time, international shipping may not be available.
Processing Time
Orders are typically processed within 1–3 business days after confirmation and payment approval.
Please note that orders placed during weekends, holidays, or collection launches may require additional processing time.
Estimated Delivery Time
Estimated delivery timelines may vary depending on the destination:
Major Cities
Estimated delivery within 2–5 business days
Other Regions
Estimated delivery within 3–7 business days
Remote Areas
Delivery may take up to 10 business days
Delivery timelines are estimates and may vary due to courier operations, public holidays, weather conditions, or unforeseen logistical circumstances.
Delivery Attempts
Our shipping partners may contact you before delivery to confirm availability.
If the delivery attempt is unsuccessful:
A second delivery attempt may be arranged
Delays may occur if contact information is incorrect or unavailable
Orders returned due to failed delivery attempts may require additional shipping fees for reshipment
Please ensure your shipping address and phone number are entered accurately at checkout.
Delivery Delays
While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to:
incomplete or incorrect address details
unreachable phone numbers
weather or traffic conditions
courier or logistics delays
peak seasons or public holidays
If your order is delayed beyond the expected timeframe, please contact our support team for assistance.
Damaged or Missing Orders
If your package arrives damaged, opened, or incomplete, please contact us within 48 hours of receiving your order.
To assist with the investigation, please provide:
your order number
clear photos of the packaging
photos of the affected item(s)
We will review the case and provide appropriate support where applicable.
Address Changes
Shipping address changes can only be requested before the order has been dispatched.
Once an order has been shipped, address modifications may no longer be possible.
For urgent address updates, please contact our customer support team immediately after placing your order.
Contact Us
For shipping, delivery, or order-related inquiries, please contact us:
The Set Couture
Address: Al Zahra, Jeddah 23522, Saudi Arabia
Email: Info@thesetcouture.com
Phone: +966 54 777 7583